Administration Alert Regarding COVID-19

March 23, 2021

Dear Family and Friends,

We are excited to announce the re-opening of indoor/outdoor visitations at our Elevate Care Facilities.  While each facility may have different restrictions/rules.  As a result, you are encouraged to contact each respective facility for information on scheduling a visit.  While this is an exciting time for all, it is also a time were safety is our number one priority.  We will continue to emphasize the following:

  • When able, outdoor visitation is the preferred method of visiting
  • Visits must be scheduled 24 hours in advance
  • Visitors must wear a face covering/mask the entire duration of their visit
  • Visitors must use alcohol-based hand rub before and after visitation
  • Visitors should be able to adhere to the core principles including physical distancing (maintaining at least 6 feet between people). This continues to be the safest way to prevent the spread of COVID-19, particularly if either party has not been vaccinated.
  • Visitors must stay in designated facility locations
  • Visitations may be restricted to children age 12 years of age or older, unless prior approval received
  • Visitors must sign in and provide contact information
  • Visitors must not have signs or symptoms of COVID-19 and must attest to their COVID-19 status
  • Visits shall be limited to 2 visitors at a time, no longer than 30 minutes
  • Failure to comply with facility guidelines may result in termination of the visit

In addition, please remember that COVID-19 is ever-changing.  The community and facility positivity rates determine individual facility visitation guidelines.  We hope we will be able to remain open for visitations, but please understand there may be a time when we need to immediately stop visitations with little or no notice.  We hope this does not occur, but again, safety is our number one priority.

Please reach out to the facilities today to schedule a visit.  We look forward to seeing you back in the facility.


Elevate Care Administrative Team

Confirmed COVID-19 Cases and Vaccine Distribution within Elevate Care Facilities

*Note:  Elevate Care has taken an aggressive approach in testing all residents/staff in some locations.  Please understand this may be the reason for a higher number of confirmed COVID-19 cases at some locations.

Last Updated: 2021-07-05 21:52:26

*Please see above for info on outdoor visitation.*

Previous Bulletins

December 23, 2020 

COVID-19 Vaccine Updates

We are thrilled to share with you that the U.S. Food and Drug Administration approved Pfizer’s and Moderna’s request for emergency use authorization (EUA) of its COVID-19 vaccine. This is incredible news and something worth celebrating in what has been a challenging year.

As previously shared, the Centers for Disease Control and Prevention recently recommended that long term care residents and staff be included at the highest priority level for the first distributions of this vaccine.

The following Elevate Care buildings have received notification from CVS or Walgreens that their clinics have been scheduled:

  • Elevate Care Chicago North- December 28th
  • Elevate Care Irving Park- December 28th
  • Elevate Care Waukegan- December 28th
  • Elevate Care North Branch- December 30th

In order for the pharmacy to administer the vaccine, we need consent. Please expect a phone call soon.

The following Elevate Care Buildings do not have vaccine clinic dates, however, we will begin to collect consents, so we are ready when we receive notice of clinic date:

  • Elevate Care Riverwoods
  • Elevate Care Niles
  • Elevate Care Northbrook

The COVID-19 vaccine will soon be available to all residents and staff. We are moving forward with our plans and will provide additional details soon. In the meantime, we need your consent for the pharmacy to administer the vaccine. Please expect a phone call soon.

We encourage as many residents and staff as possible to get this vaccine. The elderly have a much higher risk for getting very sick, being hospitalized, or dying from COVID-19. The vaccine has been shown to provide a great deal of protection against serious illness due to COVID-19. The more residents and staff that get vaccinated, the better we can protect our community against potential outbreaks and save lives.

This vaccine has gone through testing and clinical trials to ensure it meets the highest safety standards. It also is safe to get if you already had the virus. The health and safety of our residents is always our top priority, and we are confident this vaccine is a much better option than the risk of getting this virus.

And you can rest assured that we will continue to take all necessary precautions after the vaccine is administered, including wearing personal protective equipment and conducting regular testing, to ensure the safety of our residents and staff. We will also work with public health officials to determine how and when to adjust our policies for visitations and social activities and keep you updated.

There is a light at the end of the tunnel. We are hopeful that the vaccine will be a lifesaving turning point in the fight against COVID-19. Please do not hesitate to reach out to us with any questions. You may also visit to learn more about the vaccine.

Have a Happy and Safe Holiday Season!

Yours Truly,

The Elevate Care Family


November 13, 2020

Many families are inquiring about Outdoor Visitation.  While we are accommodating Outdoor Visitation, we are highly discouraging them due to the increase in positivity rates in the communities around us.  This is for YOURS, OURS, and OUR RESIDENT’S PROTECTION.  If you do feel you qualify for an Outdoor Visitation, please remember the following:

  • Limit of 2 visitors at a time, whom must be from the same household
  • Appointment must be scheduled at least 24 hours in advance- in which guests will be asked a series of questions to identify if they have signs/symptoms of COVID or have had possible exposures
  • Visitors must wear a face covering/mask during the entire visit
  • Visitors must use alcohol-based hand rub before/after visitation
  • Visitation should be restricted to children 12 years of age or older
  • Visitors must sign in and provide contact information.  If visitors develop symptoms within 72 hours of visit, they must notify facility
  • Visitors must sign attestation that they have no signs/symptoms
  • Facility holds the right to cancel a visit without notice/during visits if any violations occur
  • There is no touching and visitors must maintain a distance of 6 feet at all times
  • Residents may not be on transmission based precaution to allow an outdoor visitation


*This list may not be all inclusive.  Please contact the facility today for any further clarification/comments.

October 20, 2020

Dear Elevate Care Family and Friends,

After much deliberation both internally with Elevate Care team members and with our local health department partners, Elevate Care has made the difficult decision to temporarily close both outdoor and indoor visitations.  Many may be wondering why we have come to this decision.  The answer is quite simple.  The number of active positive cases have drastically increased in both Lake and Cook counties as well as Chicago’s regions; the areas in which our facilities reside.  In addition, the number of hospital admissions relating to positive COVID cases from the communities have increased.  As a result, it is in the best interest for you, your loved ones, and the staff that care for them each day to help mitigate any risk possible for this temporary visit closure.

Undoubtedly this is difficult.  We are encouraging our teams more than ever to ensure that we assist in scheduling face times, phone calls, window visits, etc.  In addition, please rest assured that if there is an end of life/compassionate care visit for a loved one, these will be able to be accommodated with the proper safety precautions.

One final note regarding the health and safety of all.  This year we have mandated the flu vaccination for all Elevate Care Employees.  We are asking for your assistance in encouraging your family member at Elevate Care to get their flu vaccine.  Our goal is to get as close to 100% compliance for flu vaccination among both staff and residents as possible.   With both COVID and the Flu Season here, we want to try and knock out any potential infections that we can control.  We appreciate your assistance in this matter.

Again, we do understand how difficult this time is for you.  We will continue to check the status of our regions and keep you posted in a timely manner.  There are multiple ways you can obtain information.

  • Via our website at
  • Call the Elevate Care facility your family member is at and ask to speak with the administrator
  • Call me directly and I am happy to answer any questions. – Amanda Andrews, VP of Operations – (847) 370-3309

We hope to see you all very soon.  Stay Healthy.  Stay Happy.  Stay Safe.


Amanda Andrews,

VP of Operations

Below is a quick reference to each Elevate Care’s Main Phone Number:

  • Elevate Care Waukegan – (847) 249-2400
  • Elevate Care Riverwoods – (847) 947-9000
  • Elevate Care North Branch – (847) 647-6400
  • Elevate Care Niles – (847) 966-9190
  • Elevate Care Irving Park – (773) 545-8700
  • Elevate Care Chicago North – (773) 338-6800
  • Elevate Care Northbrook – (847) 498-9320


For additional information, please visit the CDC’s Coronavirus Disease information page at

Measures Taken to Prevent the Spread of Covid-19 Among Residents and Staff

  • No communal dining or group activities
  • Frequent cleaning of high touch surfaces such as overbed tables, sink faucets, doorknobs, countertops, light switches, hand rails, computers, telephones, etc.
  • Cleaning of shared medical equipment between uses or using disposable equipment
  • Restricting Visitors except under certain situations
  • Offer face-time or zoom visits, window visits, phone calls, etc with loved ones
  • Limiting vendor visits inside the facility
  • Limiting resident trips outside facility to only medically necessary visits only
  • Screening of staff, vendors, and visitors for temperature and signs of COVID-19
  • Routine Monitoring of residents for signs and symptoms of COVID-19
  • Separating sick residents from those that are not sick (quarantine and isolation)
  • Frequent staff training and observations related to infection control measures
  • Universal masking of all staff during their shift
  • Remaining up to date on Local, State and Federal Guidance relating to COVID-19
  • Continuous contact-free technology for respiratory symptom management


Elevate Care COVID-19 Testing and Response Plan


Policy, Purpose, and Background

It shall be the policy of the Facility to guard against the introduction and spread of SARS-CoV-2 within its community of residents and staff.  The Facility uses available and current guidance from the Centers for Disease Control and Prevention (CDC), Center for Medicare and Medicaid Services (CMS), the Illinois Department of Public Health (IDPH), and Local Health Department (LHD) officials to instruct the development and implementation of policies and procedures that comprise its strategy to prevent, respond to, and mitigate the presence of SARS-CoV-2.  This policy will provide the administrative framework for the development and implementation of specific subordinate policies, procedures, and protocols for the prevention, monitoring, testing, and responding to any incidence of SARS-CoV-2 within the Facility.

The Facility’s global response strategies are articulated in part in the Testing and Response Plan and are also included in the Infection Control Policy (ICP) and other related policies. The Facility’s Testing and Response Plan is intended to be fluid and responsive to local conditions related to SARS-CoV-2 infection in the Facility and the surrounding region as defined in the Restore Illinois Public Health Plan to Safely Reopen Illinois.


  1. Facility Information & Situation Awareness

The Facility will monitor specified characteristics of the local SARS-CoV-2 situation as defined in the Restore Illinois Public Health Plan to Safely Reopen Illinois as well as relevant local, state, and federal information in order to inform infection prevention and control actions, resource planning, and coordination of appropriate responses as changes occur.

  1. Elevate Care Facilities, including:
    1. Elevate Care Niles
    2. Elevate Care Irving Park
    3. Elevate Care North Branch
    4. Elevate Care Waukegan
    5. Elevate Care Chicago North
    6. Elevate Care Northbrook
    7. Elevate Care Riverwoods
  2. Individual preparing Facility Testing & Response Plan: The Facility’s Testing & Response Plan was prepared by: Amanda Andrews, VP of Operations
  3. Date of initial Facility Testing & Response Plan: The Facility’s initial Testing & Response Plan was prepared on 6/11/2020
  4. The Facility will review and update its Facility Testing and Response Plan on a periodic basis to ensure it is up to date with current CDC, IDPH, CMS, and LDH guidelines.
  5. Communication – The Facility communicates its testing plans and results to the LHD, residents, families, legally authorized representatives, and Healthcare Personnel (HCP). Communication with Health Departments is completed via phone calls and/or email. Communication with families/residents/legally authorized representatives has initially been communicated via phone to obtain a verbal consent for testing.  Further information has been posted on the Elevate Care Website.  Health Care Personnel has been verbally spoken to, as well as a written consent completed.  Information has also been posted at the facility timeclock.
  6. SARS-CoV-2 Local Incidence: The Facility’s Infection Preventionist or designee monitors local SARS-CoV-2 incidence and regional designation in IDPH’s Restore Illinois Reopening plan and reports this information to the Administrator and Director of Nursing Services to inform infection prevention activities.
  7. Local Health Department (LHD) Contact: The Facility’s Infection Preventionist/designee orAdministrator will maintain regular communication with its Local Health Department.
  8. Communication is documented in the Facility’s COVID-19 Facility Response Log.
  9. IDPH Regional Infection Control Consultant: The Facility’s Infection Preventionist/designee or Administrator will maintain regular communication with its IDPH Regional Infection Control Consultant using the following contact Information.


  1. Infection Control Capacity: The Testing and Response Plan is part of the Facility’s overarching Infection Control Policy.
    1. Infection Preventionist or designee: The Testing and Response Plan is executed under the guidance of the Facility’s Infection Preventionist or designee.
    2. The Testing and Response Plan is executed by the necessary Healthcare Personnel (HCP) with appropriate training and experience. The Facility ensures that training includes: COVID-19 (e.g., symptoms, how it is transmitted); Hand hygiene (how to use alcohol-based hand rub (ABHR) and properly wash hands with soap and water); Donning and doffing of personal protective equipment (PPE) including Gloves, Face protection (goggles or face shield), Face mask (surgical or procedure mask), N95 respirator (if applicable), and Gowns (disposable, reusable, or alternative sources of protection). It also includes cleaning and disinfection and Specimen collection procedure. Training includes return demonstration competencies for PPE donning and doffing.
    3. The Testing and Response Plan is executed by the Facility’s additional HCP in the following role(s): infection preventionist, director of nursing, assistant director of nursing, nursing supervisors, and other staff members who are deemed clinically appropriate.
    4. Appropriate Personal Protective Equipment (PPE) is a critical component of the Facility’s Infection Control Policy. PPE is necessary to both protect staff and reduce transmission within the Facility. Facility will continue to use the Burn Rate Calculator to ensure sufficient amount of PPE are available.
    5. Infection Prevention & Control interventions – The Facility has policies addressing the following:
      1. Visitor Restrictions
        1. Visitors will continue to be restricted at Elevate Care until Re-Assessments/Plans for Re-Opening of Nursing Homes is thoroughly evaluated and it is determined it is safe to re-Open.Until then, visitors will only be allowed in situations for end-of-life care
      2. Cessation of Communal Dining
        1. Communal Dining continues to be discontinued, unless for resident’s safety and supervision warrants resident eat in dining room.In these circumstances, residents will remain 6 feet apart.
      3. Group activities continue to be suspended.
      4. Screening protocols for residents once per shift for temperature, heart rate, respirations, pulse oximetry and symptoms.Blood Pressure Daily.  For at risk residents (symptomatic, critically complex, confirmed positive), vitals and pulse ox will be completed every 4 hours.
      5. Screening protocols for HCP (employees/vendors/visitors) upon entrance- including questionnaire and temperature
      6. Universal Source Control for residents/HCP, and any persons entering building including visitors for end of life care.
      7. Social Distancing of at least 6 feet between individuals
      8. Residents must wear face masks when leaving the building for appointments.In addition, residents are encouraged to remain in room; however, if leaving room residents must wear a mask.
      9. Residents leaving the facility – Residents are asked to wear a face mask when leaving the building for appointments. Their COVID-19 status is shared with transportation services and whomever the resident has the appointment. Note: In the event any resident asked to wear a mask is unable to do so due to a medical condition, a physician order is used to document this information in the medical chart. The Facility works to explore alternative measures to keep the resident and others safe.


  1. Resident’s receiving dialysis services must wear a mask when being transported to dialysis, and if able to tolerate it, during treatment.
  2. Universal source control – The Facility implements universal source control for residents, HCP, and any persons entering the building including compassionate care.
  3. Cleaning and disinfection – The Facility has policies addressing cleaning and disinfection surfaces including product selection based on EAP-approved disinfectants against COVID-19.
  4. Facility design – The Facility designates appropriate space for cohorting and managing care for residents with COVID-19 and for cohorting and managing new/ readmissions with unknown COVID-19 status. It may transfer recovered COVID-19 residents to a transitional or observational area for 14 days before admitting directly back to the regular unit or may transfer back to the regular unit if unable to designate a transitional or observational area.


  • Testing Capacity and Protocol
    1. Medical Director or Ordering Physician for Testing will provide orders for facility testing.
    2. Method for Obtaining Consent: The Facility ensures informed consent is obtained by testing staff prior to collecting specimens from residents and HCP. Testing staff informs residents or their legally authorized representatives and HCP of their right to authorize or refuse testing, how the test will be conducted, that the test will be performed by a 3rd party laboratory, how result information will be handled, the potential need for isolation to prevent the spread of infection and that there is the potential for false positive or negative test results. Additionally, if positive, the Facility notes that testing does not replace treatment by their medical provider, and they have the responsibility to obtain appropriate medical treatment.
      1. A verbal informed consent will be obtained prior to testing and documented in the resident’s chart.
      2. The Facility acknowledges that residents or their legally authorized representatives have a legal right to refuse testing. The Facility uses targeted education and motivational interviewing techniques to inform residents of the risks and benefits, including community benefits, of testing. If the resident refusal persists, the Facility takes the following measures to protect other residents from risk of exposure to a resident with undetermined SARS-CoV-2 status: place resident on immediate droplet/contact precautions for 14 days.
      3. The Facility acknowledges that healthcare personnel have a legal right to refuse testing and have alerted staff that testing is a condition for continued employment
    3. Method for Funding Testing: The Facility will properly bill claims for reimbursement to the resident’s and HCP’s insurer or the appropriate uninsured testing program, ensuring that it will not collect any co-pays for tests conducted.
    4. Contracted/Engaged Lab: The Facility’s Administrator has contracted LifeScan Labratory to provide SARS-CoV-2 clinical testing services according to the volume and frequency identified in the Testing and Response Plan. LifeScan reports they have current capacity to meet the Facility’s testing needs. The Facility’s Infection Preventionist or designee monitors the Laboratory’s capacity and result turn-around time on a regular basis. The Facility promptly responds to any delays in turn-around times or evidence of decreased capacity by identifying additional laboratory partners and contacting IDPH to receive assistance in identifying laboratories with available capacity. The Facility’s Administrator will then pursue an appropriate arrangement for testing and billing.

LifeScan Laboratory

5255 Golf Rd.

Skokie, IL 60077

Phone: 847-663-8300


  1. Viral Testing Type and Specimen Source – The Facility determined that it will utilize the following type of Emergency Use Authorization or Food and Drug Administration approved viral test. The test used detects SARS-CoV-2 virus (e.g., polymerase chain reaction (PCR)) with greater than 95% sensitivity, greater than 90% specificity, with results obtained rapidly (e.g. within 48 hours) and the specimen source g., nasopharyngeal, anterior nares, or oropharyngeal, appropriate to the viral tests available.
  2. Test Kit Supply (Current and Pipeline): The Facility calculates the total number of test kits necessary to have in inventory and on order to complete testing according to the periodicity schedule as determined by the current testing requirements and documents this information in the Facility’s COVID-19 Response Log, taking into consideration the following:
    1. Current inventory of test kits
    2. Lab result turnaround time in days with the acknowledgement that if this takes longer than 1 week, testing frequency may be modified to correlate
    3. Current SARS-CoV-2 test kit order-to-delivery time in weeks
    4. On-site inventory needed
  3. Process for Specimen Collection and Transportation: The Facility’s Infection Preventionist or designee oversees the process for specimen collection and transportation to the laboratory ensuring that the instructions provided with the test kits and laboratory protocols are followed to prevent contamination or altered specimen that can interfere with diagnosis.
  4. Staff Designated to Conduct Testing: The specimen collection process is conducted by the Facility’sInfection Preventionist, Director of Nursing, Assistant Director of Nursing, or other deemed approrpaite clinical staff
  5. Training of Personnel for Testing: The Facility’s Infection Preventionist or designee is responsible to assure testers receive training for safe and correct testing of residents and HCP and the safety of those professionals who will be administering the tests. Training includes identification of who should be tested, appropriate locations for specimen collection, informed consent including explanation of the procedure to the individual, standard precautions, appropriate use and removal of PPE, contents of diagnostic test kit, proper individual and specimen identification, procedure for nasal and throat swabs, guidelines for storing specimens for shipment, and appropriate documentation.
  6. Test Result Communication, Documentation and Reporting Protocol – The Facility’s Infection Preventionist or designee oversees the process for receiving and acting on results of testing to identify asymptomatic cases, confirm infection in symptomatic cases, evaluate quality indicators, follow-up on infection control programs, and to support decision-making. Once results are obtained, designated staff are responsible to record the result and date in the resident’s medical record or HCP’s employee health record, communicate the result to the individual or legally authorized representative on a timely basis, and ensure the appropriate government entities are informed via designated processes including National Healthcare Safety Network (NHSN) COVID-19 Module for LTCF weekly and IDPH or LHD daily or as directed.
    1. The Facility maintains documentation or line listing of aggregated testing results for both residents and HCP, including such fields as: test type conducted, date of tests, date of results, results, unit of residence or of staff assignment, and any barrier preventing testing.
    2. The Facility informs residents/legally authorized representatives, HCP, and families of the number of cases in the facility by 5 p.m. the next calendar day following the occurrence of either a single confirmed infection of COVID-19, or three or more residents or staff with new-onset of respiratory symptoms occurring within 72 hours of each other as follows. Please Visit for website positive of current COVID cases.  Communications are recorded by date and type in the Facility’s central document. All identified SARS-CoV-2 tests, results, and documentation are maintained under strict compliance with HIPAA requirements.


  1. Testing Periodicity regardless of Outbreak status:
    1. Resident Symptom Screening and Testing: Consistent with the Facility Infection Control Policy and IDPH guidance, all residents are screened for symptoms consistent with SARS-CoV-2 infection and temperature, heart rate, respirations and pulse oximetry once per shift and blood pressure once daily in accordance with IDPH guidance. SARS-CoV-2-like illness is described by IDPH as new onset of subjective or measured (≥100.4oF or 38.0oC) fever OR cough OR shortness of breath OR sore throat that cannot be attributed to an underlying or previously recognized condition. The Administrator, Director of Nursing, or Infection Preventionist is immediately notified of any resident who screens positive for symptoms or change in vital signs and appropriate infection control measures are initiated according to Facility IC Policy or other policy regarding clinically ill residents.  Resident receives immediate SARS-CoV-2 testing via testing process as described in Section III. Residents with symptoms or change in vital signs are tested regardless of previous SARS-CoV-2 testing status.
    2. Staff Symptom Screening and Testing:  Consistent with the Facility’s Infection Control policies, and IDPH guidance, all HCP (including non-staff visiting HCP, vendors, volunteers, and visitors) are screened for temperature and symptoms of SARS-CoV-2 in accordance with IDPH guidance prior to shift and at mid-shift. HCPs who have fever or symptoms receive SARS-CoV-2 testing as described in Section III and are excluded from work pending results of the test. HCPs who test positive for SARS-CoV-2 are excluded from work until they meet return to work criteria as defined in current IDPH guidance. Visiting HCPs who screen positive for symptoms or fever while onsite at the Facility are immediately removed from the Facility and must either be tested according to procedures outlined in Section III for staff HCP or provide documentation of negative testing or clinical statement from a qualified professional that fever and/or symptoms can be reliably ascribed to another condition prior to resuming visiting work.
    3. Testing for readmission after hospitalization for COVID: Whenever possible the Facility requests hospitals to verify negative SARS-CoV-2 status through testing prior to discharge back to the Facility. When testing is not available, the Facility employs a symptom-based strategy to determine length of infection control precautions. Residents with verified SARS-CoV-2 infection are excluded from Point Prevalence Surveys and baseline surveys in the future.
    4. Testing for readmission after hospitalization or other prolonged or multiple encounters outside of the Facility for non-COVID related condition: In consultation with the resident’s healthcare providers and LHD, the Facility may periodically test asymptomatic residents who are at elevated risk for transmission of SARS-CoV-2 based on their exposure outside of the Facility. This includes residents who are hospitalized with a non-COVID condition or residents with frequent visits outside of the Facility such as residents undergoing dialysis, cancer treatments, and other services. Conditions impacting testing frequency are documented in the COVID-19 Facility Response Log. Residents with known exposure to COVID-19: Asymptomatic residents with known exposure to COVID-positive case while outside the facility will be tested within 3-7 days after exposure.


  1. Periodic testing of HCP: Consistent with CMS Guidance QSO-20-30-NH, the Facility performs weekly testing of all previously negative HCP staff and visiting HCP staff who enter the building more than three times each week until the Facility is advised by IDPH, IDPH Regional Infection Control Consultants, or LHD officials that the community has completed Phase 3 of Reopening nursing homes and Opening Up America Again and weekly testing of HCP is no longer indicated. The Facility will consider testing more frequently than weekly when the Facility has been advised by IDPH or LHD to pursue more frequent testing based on local transmission.
  2. Baseline Testing: The Facility has completed baseline testing of all residents and staff on (please contact individual facility). The Facility will complete baseline testing of all residents and staff by (please contact individual facility for date) The testing dates and clearance dates are documented in the COVID-19 Facility Response Log.
  3. Follow-up to baseline testing: The Facility will complete weekly testing of all previously negative residents until all residents were tested negative for 14 days/
  4. Periodic re-testing of Residents: Consistent with Emergency Rule TITLE 77: PUBLIC HEALTH CHAPTER I: DEPARTMENT OF PUBLIC HEALTH SUBCHAPTER c: LONG-TERM CARE FACILITIES PART 300 SKILLED NURSING AND INTERMEDIATE CARE FACILITIES CODE as promulgated on 5-28-2020, the Facility establishes a testing plan for conditions when the facility has no identified cases in the last 28 days. The Facility Testing Plan is based on the regional phases defined in the Restore Illinois Plan to Safely Reopen.


  1. If the facility region is in Restore Illinois phases 1 or 2, the Facility testing will include: Asymptomatic roommates of symptomatic or COVID-positive residents will be tested.
  2. One or more units of the facility will be tested weekly so that the entire facility is tested is tested monthly.


If the facility region is in phases 3, 4, or 5, the Facility testing will include:

  1. One or more units of the facility will be tested periodically so that the entire facility is tested every two months.

At any time, if testing results in two or more cases being identified, the facility will resume testing conditions as indicated in the Outbreak conditions. The regional Restore Illinois phase and testing periodicity are documented in the COVID-19 Facility Response Log or other document.


  1. Testing for Outbreak Conditions: IDPH has defined an Outbreak as one laboratory confirmed case in either resident or HCP and one additional presumed case by COVID-19- like symptoms or confirmed case by laboratory testing. Cases considered in an Outbreak definition must presumably originate in the facility and not be the result of residents with positive status being newly admitted to the facility. Testing periodicity for Outbreak Conditions is in addition to testing conducted during non-outbreak conditions.
    1. Point Prevalence Survey: During an Outbreak, as soon as possible (ideally within 7 days) based on testing constraints and mitigation strategies described in Section VI, the Facility completes a facility-wide Point Prevalence Survey testing all residents and staff. All Testing for the Point Prevalence Survey is completed within 24 hours except when constraints as described in Section VI impact testing schedules. Execution of a Point Prevalence Survey is documented in the COVID-19 Facility Response Log or similar document.
    2. Reportage: Any new Outbreak is reported to the LHD. The Facility, LDH and IDPH Regional Infection Control Consultant (RICC) will arrange testing for residents and HCP using the Testing and Response Plan.
    3. Continued surveillance of residents and HCPs during an Outbreak: The Facility will increase temperature, heart rate, respirations, pulse oximetry and symptom monitoring of symptomatic residents to every four hours. The Facility continues to perform weekly testing of all previously negative HCP, visiting HCP who enter the building more than three times each week, and residents until all tests are negative for 14 days, unless advised to perform testing at another frequency by IDPH or LDH. Any resident identified to be positive for COVID-19 (symptomatic or asymptomatic) will be placed on droplet/contact precautions and moved to the COVID-19 designated area. Execution of weekly surveillance after a Point Prevalence Survey is documented in the COVID-19 Facility Response Log.


  1. Testing for readmission after hospitalization or other prolonged or multiple encounters outside of the Facility for non-COVID related condition: During Outbreak Conditions and consistent with CDC guidance, the Facility will test asymptomatic residents who are at elevated risk for transmission of SARS-CoV-2 based on their exposure outside of the Facility weekly. This includes residents with frequent visits outside of the Facility such as residents undergoing dialysis, cancer treatments, and other services.


  1. Testing Constraints, Mitigation Strategies, and Prioritization


  1. Testing Constraints and Mitigation Strategies: The Facility may encounter a variety of constraints that impair the ability to execute the periodicity of testing as described in Sections IV and V. The constraints and mitigation strategies are listed in Table 1 below.


Table 1:

Testing ConstraintsMitigation Strategies
Test Kit AvailabilityThe Facility will:

1)     investigate additional sources for contracted lab services

2)     Contact LHD for assistance in accessing IDPH lab services

Test Result AvailabilityThe Facility will:

1)     Contact contracted lab and encourage them to adhere to agreed-upon service levels for lab results

2)     Contact LHD for assistance in accessing IDPH lab services

PPE AvailabilityThe Facility will:

1)     Investigate additional sources of PPE

2)     Contact LHD for assistance in sourcing PPE

Staffing ShortagesThe Facility will:

1)     Ensure appropriate training and staff support to mitigate anxiety and encourage full work participation

2)     Offer retention and over-time incentives for staff

3)     Transfer staff from sister facilities if available

4)     Investigate additional staffing from agencies

5)     Investigate staffing support from Illinois Helps.


All testing constraints, mitigation strategies, and impact on periodicity of testing schedules will be documented in the COVID-19 Facility Response Log or other document.


  1. Prioritization Strategies: At all times, the Facility strives to accomplish testing according to CDC, CMS, IDPH, and LHD guidance and best practices and uses every available means to mitigate constraints and deploy appropriate infection control policies. When the Facility is unable to accomplish testing according to the periodicity described in Sections IV and V, testing will be prioritized according to the following criteria:
    1. HCP testing prioritization criteria:
      1. HCP who work in other facilities that may also be experiencing an outbreak
      2. HCP with frequent resident contact
      3. Visiting HCP who visit at higher frequency than others
    2. Resident testing prioritization criteria:
      1. Roommates or close contacts of resident who has tested positive
      2. Residents who leave the facility frequently (e.g. residents receiving dialysis)
      3. Residents on units where HCP who have tested positive have been recently working
      4. Units or wings where residents have recently tested positive
      5. Residents with co-morbidities that increase their risk of morbidity from SARS-CoV-2 infection


  • Appendix A: Acronyms

CDC: Centers for Disease Control and Prevention

CMS:  Centers for Medicare and Medicaid Services

IDPH:  Illinois Department of Public Health

HCP:  Healthcare Personnel

LHD:  Local Health Department



Sample COVID-19 Facility Response Log

DateEvent, Condition or Situation EncounteredConstraints Mitigation / Response Strategies DeployedConsultation or ReferenceResolution of Issues
6-6-2020Outbreak identified 6-2-2020 and reported to LHD. Community transmission is low. Working to complete Point Prevalence Survey1-week delay in receiving test kits from IDPH lab as requestedDaily emails to LHD and IDPH lab. Consulted with Name at LHD on xx date. 




4 responses to “Administration Alert Regarding COVID-19”

  1. Erika says:

    Thank you for taking this step! As the family member of someone in your care, I appreciate it!

  2. Robert OGrady says:

    Keep up the good work

  3. Debra says:

    Dear staff. Thank you for your quick response regarding this fierce outbreak. Your willingness to unselfishly brave this storm is immeasurable. Please continue your tireless work in keeping the families updated. Again thank you from the family of resident

  4. Elise Tognocchi says:

    Dear Elevate Care staff, I want to reiterate what Debra said on this board (March 16, 2020 at 5:38 am), as she seemed to say it better than I can… thank you for being there and taking care of our family members always, and most especially during this difficult period. We are grateful for what you have been doing.

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